Frequently Asked Questions

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You provide great experiences for your customers and you want those experiences to continue. However, when a customer doesn't pay you may feel a bit frustrated. You've sent countless letters, made phone calls, and left messages that never seem to get a response. Now what? 

At this point, this is where we take over. As soon as we receive accounts from you, we send you an acknowledgment that we've received them, conduct a series of in-depth compliance checks, and begin a timed rotation of calls and letters. 

On occasion, we discover people have moved or change phone numbers. We find new ones by searching though a variety of sources, including our internal database, US Post Office, credit bureaus, and other third party sources. If we can't find good information, we initiate account monitoring such that we'll receive new information the next time they apply for credit or we receive new information into our system. 

When we finally connect with your customer, our goal is to make them aware of their outstanding balance, resolve questions that may have prevented payment, and coach them towards resolving their past due balance. Over 95% of our accounts are paid in full in one payment. However, for those customers that may be experiencing financial challenges, we may offer several acceptable options to resolve their account. 

However, if they don't resolve their outstanding balance you have the option to employ additional measures, such as credit reporting and authorizing referral to a professional collections law firm. Credit reporting the account will place a negative item on the consumer's credit report. Authorizing legal referral on an account will start the process of locating garnishable assets, such as their paycheck or bank account, and then initiating legal action on an account to recover the past due balance through the courts.